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Dav  
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 More options Aug 6 2008, 2:04 pm
From: Dav <writedav...@gmail.com>
Date: Wed, 6 Aug 2008 11:04:32 -0700 (PDT)
Local: Wed, Aug 6 2008 2:04 pm
Subject: 502 Server Error on my google apps email account
I can not access my email on my google apps account.  I am getting a
502 Server Error:

    Server Error
    The server encountered a temporary error and could not complete
your request.

    Please try again in 30 seconds.

It is only affecting one of my accounts but it's the one I use!

Can anyone help me?


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Chris  
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 More options Aug 6 2008, 2:06 pm
From: Chris <m...@cweiss.org>
Date: Wed, 6 Aug 2008 11:06:44 -0700 (PDT)
Local: Wed, Aug 6 2008 2:06 pm
Subject: Re: 502 Server Error on my google apps email account
same here...only one of 3 accounts has the problem..

On 6 Aug., 20:04, Dav <writedav...@gmail.com> wrote:


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Dav  
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 More options Aug 6 2008, 2:08 pm
From: Dav <writedav...@gmail.com>
Date: Wed, 6 Aug 2008 11:08:23 -0700 (PDT)
Local: Wed, Aug 6 2008 2:08 pm
Subject: Re: 502 Server Error on my google apps email account
I'm glad I'm not alone.
How in the world do we get our email back?

On Aug 6, 9:06 pm, Chris <m...@cweiss.org> wrote:


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controla@gmail.com  
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 More options Aug 6 2008, 2:13 pm
From: "contr...@gmail.com" <contr...@gmail.com>
Date: Wed, 6 Aug 2008 11:13:48 -0700 (PDT)
Local: Wed, Aug 6 2008 2:13 pm
Subject: Re: 502 Server Error on my google apps email account
and the same problem with my domain, only 1 account down.

On Aug 6, 2:04 pm, Dav <writedav...@gmail.com> wrote:


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Google Apps Advisor Mark Google employee  
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(3 users)  More options Aug 6 2008, 2:26 pm
From: Google Apps Advisor Mark <advisor.m...@google.com>
Date: Wed, 6 Aug 2008 11:26:55 -0700 (PDT)
Local: Wed, Aug 6 2008 2:26 pm
Subject: Re: 502 Server Error on my google apps email account
Hi Everyone,

A small subset of our users are experiencing this issue, and our
technical team is currently working to resolve this issue.

We will provide an update here when this issue is resolved.

- Mark

On Aug 6, 11:13 am, "contr...@gmail.com" <contr...@gmail.com> wrote:


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arthur5005  
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 More options Aug 6 2008, 2:37 pm
From: arthur5005 <arthur5...@gmail.com>
Date: Wed, 6 Aug 2008 11:37:02 -0700 (PDT)
Local: Wed, Aug 6 2008 2:37 pm
Subject: Re: 502 Server Error on my google apps email account
*phew* yea glad to hear it's I'm not the only one either. It's
affecting 1 email out of all our emails. These groups are really
reassuring. :)!

On Aug 6, 11:26 am, Google Apps Advisor Mark <advisor.m...@google.com>
wrote:


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Dav  
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 More options Aug 6 2008, 2:37 pm
From: Dav <writedav...@gmail.com>
Date: Wed, 6 Aug 2008 11:37:29 -0700 (PDT)
Local: Wed, Aug 6 2008 2:37 pm
Subject: Re: 502 Server Error on my google apps email account
Mark,

Thank you so much for responding to us!
Can you give us an idea as to how long something like this "usually"
takes to resolve.
Thanks!

Dav

On Aug 6, 9:26 pm, Google Apps Advisor Mark <advisor.m...@google.com>
wrote:


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Tim  
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(2 users)  More options Aug 6 2008, 2:56 pm
From: Tim <timh...@gmail.com>
Date: Wed, 6 Aug 2008 11:56:07 -0700 (PDT)
Local: Wed, Aug 6 2008 2:56 pm
Subject: Re: 502 Server Error on my google apps email account
Mark,

Seriously...It has been two hours.  Can you provide us with another
update?  For a company with your reputation, I'm absolutely shocked at
the apparent absence of customer service.

Your company is probably 50X the size of salesforce.com and your
product appears to be about 50X less advanced.  This amount of down
time is unacceptable.

On Aug 6, 2:37 pm, Dav <writedav...@gmail.com> wrote:


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Siva  
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 More options Aug 6 2008, 3:35 pm
From: Siva <siva.ki...@gmail.com>
Date: Wed, 6 Aug 2008 12:35:31 -0700 (PDT)
Local: Wed, Aug 6 2008 3:35 pm
Subject: Re: 502 Server Error on my google apps email account
Even we are facing the same problem since 3 Hrs. One of the users
(very business critical) is unable to log into his mail. Any updates
on this? I am surprised that you ask to upgrade to a premier account
to assure any kind of support.

Siva.

On Aug 6, 11:56 am, Tim <timh...@gmail.com> wrote:


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rathje40  
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 More options Aug 6 2008, 3:44 pm
From: rathje40 <larry.bl...@gmail.com>
Date: Wed, 6 Aug 2008 12:44:11 -0700 (PDT)
Local: Wed, Aug 6 2008 3:44 pm
Subject: Re: 502 Server Error on my google apps email account
Is email arriving for the locked-out accounts being accepted, bounced,
or delayed?

On Aug 6, 11:26 am, Google Apps Advisor Mark <advisor.m...@google.com>
wrote:


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Tim  
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(1 user)  More options Aug 6 2008, 3:46 pm
From: Tim <timh...@gmail.com>
Date: Wed, 6 Aug 2008 12:46:13 -0700 (PDT)
Local: Wed, Aug 6 2008 3:46 pm
Subject: Re: 502 Server Error on my google apps email account
Stil Waiting????????????????

On Aug 6, 3:35 pm, Siva <siva.ki...@gmail.com> wrote:


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vulf  
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 More options Aug 6 2008, 3:47 pm
From: vulf <pioneerdes...@gmail.com>
Date: Wed, 6 Aug 2008 12:47:46 -0700 (PDT)
Local: Wed, Aug 6 2008 3:47 pm
Subject: Re: 502 Server Error on my google apps email account
From my testing I don't think the mail is bouncing. It's just that we
can't access our accounts. It's extremely annoying. I was just
recommending this service to a client today. Now I'm not so sure it's
reliable enough. I know every hosted service has outages, I just
expected better from Google. I would go to Premium but the cost for
several users is kinda high.

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Google Apps Advisor Mark Google employee  
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(1 user)  More options Aug 6 2008, 3:52 pm
From: Google Apps Advisor Mark <advisor.m...@google.com>
Date: Wed, 6 Aug 2008 12:52:39 -0700 (PDT)
Local: Wed, Aug 6 2008 3:52 pm
Subject: Re: 502 Server Error on my google apps email account
Hi Everyone,

We are still looking into this and will post an update here when the
issue is resolved.

To answer the other questions and concerns noted here:

Dav- every issue is normally unique and so there unfortunately isn't
any normal timeframe we're able to provide.  Whenever an issue does
arise, please be assured that we are working as fast as we can to
resolve an issue. We understand this is affecting businesses and other
types of organizations, and we deeply apologize for the
inconvenience.

Tim- Thanks for your feedback. I will help clarify where we're
providing updates:

- In your Google Apps control panel
- In the Google Apps Help Center at http://www.google.com/support/a
(Alert module in the upper right hand corner)
- Here in the group

The first two options will be updated first as soon as the issue is
resolved or if there is an update, so I recommend keeping an eye on
those two options. The group here will be updated as well, but there
will be a short delay.

Thanks,

- Mark

On Aug 6, 11:56 am, Tim <timh...@gmail.com> wrote:


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Google Apps Advisor Mark Google employee  
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(1 user)  More options Aug 6 2008, 3:54 pm
From: Google Apps Advisor Mark <advisor.m...@google.com>
Date: Wed, 6 Aug 2008 12:54:27 -0700 (PDT)
Local: Wed, Aug 6 2008 3:54 pm
Subject: Re: 502 Server Error on my google apps email account
This is only an access issue, all mail is still being delivered to all
accounts.  Your data is secure and intact.

Thanks for bringing this up.

- Mark

On Aug 6, 12:52 pm, Google Apps Advisor Mark <advisor.m...@google.com>
wrote:


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CesarC  
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 More options Aug 6 2008, 4:40 pm
From: CesarC <cesarcort...@gmail.com>
Date: Wed, 6 Aug 2008 13:40:27 -0700 (PDT)
Local: Wed, Aug 6 2008 4:40 pm
Subject: Re: 502 Server Error on my google apps email account
Thanks Mark for the update.  I'm also conducting important business
and it's been frustrating not having access for several hours...today
is one of those days.
I'm concerned that this issue, 502 error access, has occurred more
often than ideal. Considering Google's solid infrastructure and
overall reliability, it's puzzling. Also, it seems that in the past
it's taken many hours to resolve the issue.

On Aug 6, 12:54 pm, Google Apps Advisor Mark <advisor.m...@google.com>
wrote:


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Mohit Malik  
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 More options Aug 6 2008, 4:40 pm
From: Mohit Malik <malik.mo...@gmail.com>
Date: Wed, 6 Aug 2008 13:40:27 -0700 (PDT)
Local: Wed, Aug 6 2008 4:40 pm
Subject: Re: 502 Server Error on my google apps email account
Well I hope it gets resolved soon. All my work is in there and
everything is on a stop for me right now.

- MM

On Aug 6, 3:54 pm, Google Apps Advisor Mark <advisor.m...@google.com>
wrote:


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Werley  
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 More options Aug 6 2008, 4:48 pm
From: Werley <eduardower...@gmail.com>
Date: Wed, 6 Aug 2008 13:48:43 -0700 (PDT)
Local: Wed, Aug 6 2008 4:48 pm
Subject: Re: 502 Server Error on my google apps email account

Hi, I cant get acess to my gmail account. From Brazil.


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arthur5005  
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(1 user)  More options Aug 6 2008, 4:54 pm
From: arthur5005 <arthur5...@gmail.com>
Date: Wed, 6 Aug 2008 13:54:09 -0700 (PDT)
Local: Wed, Aug 6 2008 4:54 pm
Subject: Re: 502 Server Error on my google apps email account
Mark,

I'm not here to bash on gmail service, I personally find it fantastic,
although the account we have that's affected is a mission critical
account. With a small team of graphic designers who collaborate out of
a single imap account, the prospect of a premium account at 25
gigabytes is enticing as we are slowly reaching our limit on 6
gigabytes. Although I would put to you (if you have time to answer)
would our premium account be less vulnerable to down time than our
standard. Otherwise I can't really complain over 'free' ;)

Best Regards
Arthur

On Aug 6, 12:54 pm, Google Apps Advisor Mark <advisor.m...@google.com>
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Mayank Gupta  
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(1 user)  More options Aug 6 2008, 5:22 pm
From: Mayank Gupta <mayank.gu...@gmail.com>
Date: Wed, 6 Aug 2008 14:22:54 -0700 (PDT)
Local: Wed, Aug 6 2008 5:22 pm
Subject: Re: 502 Server Error on my google apps email account
It is 2:23pm on the west coast and the email server has had this error
for me since the last 5 hours :(.
can we get some time line here ?


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marketman  
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(1 user)  More options Aug 6 2008, 5:43 pm
From: marketman <marketm...@gmail.com>
Date: Wed, 6 Aug 2008 14:43:25 -0700 (PDT)
Local: Wed, Aug 6 2008 5:43 pm
Subject: Re: 502 Server Error on my google apps email account
I'm in the same boat. No access to gmail for about 3 hours on the East
coast. I was in
the middle of sending an email when this happened, and don't know if
it went through. When I get access, I will be added my address book
people to another email provider.

On Aug 6, 5:22 pm, Mayank Gupta <mayank.gu...@gmail.com> wrote:


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John Fitzgerald  
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 More options Aug 6 2008, 6:00 pm
From: John Fitzgerald <jrfitzger...@gmail.com>
Date: Wed, 6 Aug 2008 15:00:18 -0700 (PDT)
Local: Wed, Aug 6 2008 6:00 pm
Subject: Re: 502 Server Error on my google apps email account
We're getting the same problem on 20% of our premier accounts for the
past 4-5 hours.

On Aug 6, 11:04 am, Dav <writedav...@gmail.com> wrote:


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Rory  
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(1 user)  More options Aug 6 2008, 6:17 pm
From: Rory <rorybrownbe...@gmail.com>
Date: Wed, 6 Aug 2008 15:17:25 -0700 (PDT)
Local: Wed, Aug 6 2008 6:17 pm
Subject: Re: 502 Server Error on my google apps email account
I am also experiencing this problem. Please don't make it any harder
on the Google guys, though. They are trying to help and sometimes
these things take time to fix. I know because I work with these kinds
of problems every day. Sometimes systems can be out for 24 hours or
more. I'm sure the Google guys are working their hardest on this
problem, just give them time.

On Aug 6, 2:04 pm, Dav <writedav...@gmail.com> wrote:


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qcpie  
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(2 users)  More options Aug 6 2008, 6:23 pm
From: qcpie <aman.b...@gmail.com>
Date: Wed, 6 Aug 2008 15:23:18 -0700 (PDT)
Local: Wed, Aug 6 2008 6:23 pm
Subject: Re: 502 Server Error on my google apps email account
I'm sorry, a company with a $150 billion market cap should not get a
pass.  I'm trying to start a business and this has been a huge
inconvience (all day).

On Aug 6, 6:17 pm, Rory <rorybrownbe...@gmail.com> wrote:


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Trey970  
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(1 user)  More options Aug 6 2008, 6:24 pm
From: Trey970 <inuyasha0...@gmail.com>
Date: Wed, 6 Aug 2008 15:24:18 -0700 (PDT)
Local: Wed, Aug 6 2008 6:24 pm
Subject: Re: 502 Server Error on my google apps email account
ok i am really upset i mean i Love! google and i pretty much swear by
it and then this happens... wow makes me rethink my e-mail server um i
could really use some help over here on the west coast it is 4:23 and
g=mail has been down for about 5 hours... any help... ={

On Aug 6, 3:17 pm, Rory <rorybrownbe...@gmail.com> wrote:


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NeO  
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(2 users)  More options Aug 6 2008, 6:35 pm
From: NeO <neo1.l...@gmail.com>
Date: Wed, 6 Aug 2008 15:35:53 -0700 (PDT)
Local: Wed, Aug 6 2008 6:35 pm
Subject: Re: 502 Server Error on my google apps email account
What does there market cap have to do w/ an access error that they're
working on? I'm sure they're working on it - yeah this sucks... my
main account that's 4 yrs old has not been checked all day... and I'm
running multiple emails / alias' / business' out of 1 account... sucks
but you can't beat the app! Still don't get how trying to start a
business is going to fail because of a day w/o email. Maybe you should
rethink your career path ;) .02 David Brown / NeO

On Aug 6, 3:23 pm, qcpie <aman.b...@gmail.com> wrote:


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